Member FAQ Q: Does NAPNAP Have A Toll-Free Phone Number? A: Yes! Call NAPNAP's National Office toll-free at 877/662-7627 (877-6-NAPNAP) Q: Why haven't I received my journal? A: NAPNAP members receive the Journal of Pediatric Health Care, published by Elsevier, as a membership benefit. A subscription is ordered once NAPNAP processes your membership. Your subscription should begin just a few weeks later, depending on the publication date of the next issue. If you're experiencing a delay, please contact the National Office. Q: Do I need to contact the national office to change my address? A: You can update your member profile whenever you'd like online. Simply log-in and select My Profile from the Quick Links menu. Of course, you're always welcome to notify us of your change of address and we can update your record for you. Please send an e-mail to ldevault@napnap.org. Include your full name, old address, new address, new phone, and e-mail address. You can also call the national office at 877/662-7627 or you can send mail to us at 20 Brace Road, Cherry Hill, NJ 08034. Q: Can NAPNAP answer my questions related to PNP Practice Issues? A: NAPNAP offers disussion forums where members can ask and answer practice or professional questions. To access the discussion forum, log into the member's only section of the NAPNAP website. Select the discussion forum link under Quick Links.
Q: We apologize for the confusion over the letter sent to members asking the member to pay a transition fee to continue their chapter membership until their anniversary date. A: The letter was sent to all members who paid dues between January 1 and June 30. With the new structure in place on July 1, the transition dues cover the portion of chapter dues from July 1 to the member’s anniversary date. In some cases, the member may have already paid the chapter its dues and thus needs only to notify us and we will update the database. Q: The financial forms for end of year are incorrect on the website. How do I find the right documents to use? A: The National Office will gladly send the documents to you by email. Please check with Melissa DiMatteo for that information at mdimatteo@napnap.org. Q: My renewal had no mention about the new membership fees? A: We apologize for the lack of communication with the members who renewal was due in May and June. Letters were sent to these members in July asking them to send in prorated chapter dues to cover the period of July 1 through their national anniversary date.
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